Why a POS made for everyone is not right for your business

All, Latest from Vita Mojo

April 10, 2024

Choosing between new tech suppliers is a daunting prospect. 

And when the success of a rollout sits on your shoulders, it’s tempting to choose the option that promises the quickest results. 

These options are often out-of-the-box, general solutions that offer fast but shallow benefits.

Long-term reliability, efficiency and – most importantly – business growth, are all tied to choosing the right tech partner for your business. 

Not one that’s built for everyone, one that’s built for you.

Join us as we take a look at the upfront vs long-term value of different kinds of tech (and what it means for your business). 

1. You’re not the average hospitality business - why take the average POS?

No hospitality business is built on a dream of being the same as everyone else. 

Out-of-the-box POS solutions are built to work with every operation, quickly. Their biggest strength lies in their easy, speedy setup. 

But this is only possible because the solution is the same for everyone. 

Your business has a unique brand, processes, and challenges. A cut-and-paste tech solution won’t solve these specific challenges or reflect the brand your customers love.

Unique business challenges:

The process of setting up new tech should include significant discovery so that the provider knows your business inside and out. This includes the complex challenges that are unique to your operation, that require a unique solution to overcome in the long term. 

Quick, short-term patches won’t solve the operational problems that are stopping your business from growing. 

This is why bespoke solutions offer longer term value. A setup at record speed might get your new point solution working quickly, but it won’t give you the strong foundation from which to grow and get ahead of the rest. 

Instead, work closely with a tech partner, building a full tech stack from the group up. Setup might take longer, but the product you end up with is built with your specific business, challenges, and growth in mind.  

Do you want your business to grow?

Changing the way your tech works is a big step, but it’s the right one to take if you want your business to succeed and thrive in the long run. 

Luckily, you’re not alone. 

Chat with one of our hospitality tech experts and discover how the right tech can bring about the long term growth your business deserves. 

Unique customer experience

Coffee Ordering

You don’t want your customer to have the exact same experience at your site as they have at any other restaurant or coffee shop. 

Your business is unique, and your customer journey should be unique too.

Full customisation should be a central benefit of the tech you adopt, so you can deliver the experience your customers expect, however they interact with your business. So bear in mind that with the guarantee of a record-quick setup usually comes limited branding and restricted steps of service. 

You want your digital ordering channels to be bold, beautiful, and fully branded to help set your customer experience apart. This is a crucial element of encouraging digital adoption, increasing revenue through higher spend, and maximising customer loyalty. 

It’s worth it to spend a little more time getting this right, rather than compromising and launching ordering channels that look the same as everyone else’s. 

Digital ordering has transformed our business. Since we installed kiosks and introduced Click & Collect, the average order size is up 23%. That equates to another £323,000 per year when we’re at full capacity.”

I am Doner used self serve kiosks to increase customer spend by 43% with smart upsells and meal deals.
Bridie Fox
Operations Director, I am Doner

2. Significant change vs. point solutions

Another reason that certain providers can get you up and running with their solution so quickly is that they only focus on solving a specific problem or need within your operation. 

Opting for this quick-fix approach often results in operations being dependent on a web of individual point solutions all from different providers. 

A fragmented tech stack of point solutions

The point solution problem:

This fragmented tech stack is quickly becoming outdated and is actually holding businesses back from growth. 

Menu management, for example, becomes an unimaginable time sink when you have separate menu platforms across multiple digital order channels (and third-party delivery providers). Even updating the price of a single product can take hours. 

And in the kitchen, back of house teams wrestle with more iPads than you’ll find in an Apple store as they try to keep up with orders coming through multiple streams onto multiple screens.

This kind of inefficient workflow is unmanageable, and most crucially, unscalable

Adding another order channel or location will contribute exponentially to the complexity of your operation. And your kitchens won’t be able to accurately and efficiently fulfil the orders they’re already getting, let alone if you manage to increase those orders. 

A different way of building hospitality tech

A single order management system

The point solution path might be faster, but as we’ve seen it won’t result in long-term efficiency and growth for your business. 

Instead, rethinking your tech from the ground up by moving to a single order management system can be what sets your business up for long-term success. 

This new way of building a tech stack combines every aspect of order management – including POS, digital ordering channels, kitchen management system, Loyalty and reporting – into a single platform. 

Moving away from the POS-centric tech model, and instead dedicating the time and resources to a more significant change can feel like a scary concept, but the long-term results for brands who have done the same speak for themselves.

“We had a fragmented tech stack where everything was disjointed and separate. We had different providers for our EPOS and digital ordering, and all our delivery partners on top of this it was impossible to manage and update our channels quickly. We didn’t think there was a solution for this but Vita Mojo’s Order Management System has helped us simplify our processes massively.”

Deep Blue Restaurants Logo
David Ellison
Digital Brand Manager, Crep

3. Upfront vs long-term cost and value

Upfront cost will be one of the driving forces of getting buy-in across the business when you’re deciding on new tech. But it’s equally important to consider the long-term value of each approach, and the hidden costs that can hamper growth.

Upfront cost vs long-term cost

Cost is an extremely important factor that will undoubtedly impact your decision about new tech. It’s essential to consider upfront cost vs. long-term cost and the return on investment from both approaches.

A POS-centric tech stack may have the initial advantage of being a cheaper investment, but this initial advantage often masks hidden costs such as expensive bolt ons and card surcharges that significantly diminish the long-term value.

Upfront value

Making a bigger investment upfront – but without hidden charges or friction points throughout the tech lifetime – will deliver a more efficient route to true restaurant growth that will last long term. 

A streamlined, order-centric approach to tech also delivers a different kind of value as soon as it’s installed, from day one. 

Your operation will benefit from an immediate reduction of failure points, a boost in efficiency with centralised menu management, and a significant improvement to your data strategy with streamlined sales reporting, all quick off the start line. Scalability, business growth, and omnichannel guest experience all depend on these day-one value points, which only a centralised system can deliver. 

Invest in the growth of your business: long term

Scaling your business is about choosing the right tech, not about the tech that can be set up the fastest. 

Chat to one our tech experts today to find out more about the benefit of a hospitality tech stack built for you, not for everyone else.

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Talk to the Vita Mojo team today and see how our technology can elevate your brand, drive sales performance and increase efficiency across your business. Just leave a few details and we’ll get back to you as soon as possible.