Fully-customisable, made-to-order and masters of digital adoption, Tossed made the move to become fully digital in 2016, making kiosks their main in-store ordering method.
Tossed
Tossed are true pioneers in the hospitality industry. From becoming fully digital in 2016 – making kiosks its main in-store ordering method – to becoming the first cashless restaurant in the UK, Tossed immediately reaped the benefits of digital innovation.
With a fully-customisable menu that’s made fresh-to-order and a small walk-in footfall window, Tossed struggled to manage speed and capacity during peak periods.
Tossed’s digital transformation has meant that it can now take and fulfil a higher volume of orders. With Vita Mojo, all Tossed orders – whether from Click & Collect, Kiosks, Point of Sale, or delivery channels all feed straight through to the Kitchen in one single system; creating a calm and organised environment for staff to operate in.
Kiosks enable front-of-house staff to focus on food preparation, with increased speed and quality and hosts can provide more meaningful interactions with guests. Welcoming guests, making eye-contact, offering assistance on device use and drawing attention to promotions, small but impactful touches that were previously impossible with the traditional model.
Vita Mojo’s integrated digital ordering means that customers see the same menu and the same powerful branding no matter how they order. Tossed can see their guests’ favourite orders, offer personalised discounts and keep them coming back.
Customers now also have time to browse the menu without feeling rushed by a long queue behind them or a staff member behind the till. The platforms high level of customisations and smart upsell features has meant that customers are able to completely tailor their meal to their personal taste in just a few clicks. Now 66% of customers modify their order and Tossed can offer a consistent guest experience with a fully-customisable menu across all of their ordering channels.
Tossed remain fierce advocates of digital innovation, their guest-first approach and confidence to be digital pioneers in the market has enhanced their staff and customer experience. Tossed and Vita Mojo are partners committed to continually finding new ways to innovate within the industry and deliver next-level customer experiences.
The results speak for themselves
With 66% of customers modifying their order, Tossed needed a solution that offered high-level customisations. With Vita Mojo, Tossed can now offer a consistent guest experience with a fully-customisable menu across all of their ordering channels.
With a fully-customisable menu that's made fresh-to-order and a small walk-in footfall window, Tossed struggled to manage speed and capacity during peak periods. Thanks to kiosks, front-of-house staff can now fully focus on food preparation, with increased the speed and quality.
Before digital ordering, the guest experience was often overwhelming with lots of items on the menu board and little time to make a decision during the busy lunchtime rush. Now with kiosks, customers have the time and space to order without feeling rushed.
