The future of quick-service: smart, customisable and on-brand
Tossed is a quick-service restaurant chain based in London that specialises in ‘healthy and delicious food, made fresh, with love’. Everything is fully-customisable and made-to-order. As masters of digital adoption, Tossed made the move to become fully digital in 2016, making kiosks their main in-store ordering method.
Slick branding with customisation across all ordering channels
Tossed is a true early tech adopter in the hospitality industry. They made kiosks their main in-store ordering method in 2016, long before self-service went mainstream. In the same year, they also became the first cashless restaurant chain in the UK.
They remain fierce advocates of digital innovation and are using their kiosk-led model to build back their business after the impact of COVID-19.
Delivering a consistent omnichannel ordering experience
Having a solution that was device agnostic was important for Tossed. So, whether customers place orders though Click & Collect using their phone or tablet or through the kiosks, they see the same menu and the same branding across all channels.
One central place for everything
Using Vita Mojo software, Tossed can now take, fulfil and manage all of their orders, across all of their channels in one central place. Whether orders are placed through Click & Collect, the kiosks or the Point of Sale, they all feed through to the Kitchen Management System. All managed through Vita Mojo.
Enhancing the customer journey
Since going digital, Tossed have created a new 'host' role. The host is responsible for greeting customers, offering extra support on kiosks and ensuring delivery drivers collect orders without disrupting the rest of the flow for instore customers.
“We’re a digital-first business, but we’ve kept human interaction at the heart of everything. We've created a ‘host’ role who is responsible for greeting customers, offering people extra support on kiosks and ensuring delivery drivers collect orders without disrupting the rest of the flow. The host is an incredibly important member of the team – we think of them like the conductor keeping the orchestra in time!”
Neil Sebba, Managing Director