The restaurant tech guide for scaling QSRs View guide

Restaurant Operations Solution
for QSRs

Simplify operations and scale smoothly

Running a multi-site restaurant group today is harder than ever. With dine-in, delivery, kiosks and mobile ordering all split across different systems, operators lose time, money and consistency. Our Restaurant Operations Solution brings everything together into a connected operating system for enterprise restaurant operations.

Hospitality POS
LEON's menu on an ipad kiosk screen

The Vita Mojo Restaurant Operations Solution fixes this. A single, cloud-based platform that connects POS, ordering, delivery, loyalty, kitchen management, menu management, mobile apps, and analytics.

Whether you operate six sites or 600+, our software solutions are designed to streamline operations, reduce costs, and maximise revenue, all while delivering a seamless guest experience.

Driving efficiency and revenue
for 3,100+ locations
Two kitchen workers in a kitchen cooking while surrounded by steam

Why leading hospitality businesses choose Vita Mojo

Quick Service Restaurants (QSRs), fast casual brands, and delivery-first operators face the same challenges: labour costs, rising food waste, disconnected digital tools, and increasing guest expectations.

The Restaurant Operations Solution delivers:

  • Operational efficiency – unify every order channel in one system to cut duplication, reduce errors, and improve throughput.
  • Revenue growth – dynamic pricing strategies, smart upsells, and loyalty programs that enhance guest experiences and drive repeat business.
  • Future-proof technology – cloud solutions that scale with your brand and keep you ahead of hospitality technology trends.
  • Better guest engagement – smooth contactless services, faster check-in process at table or kiosk, and consistent guest services across every channel.

See Vita Mojo in action

Built for enterprise QSRs and multi-location operators

Our platform is built specifically for Enterprise Quick Service Restaurants (QSRs) with 6+ sites, where scalability, integration, and efficient management are critical.

  • Finance Directors and CFOs: Get full visibility of performance through data analytics and revenue management tools. Track ROI, reduce costs, and identify opportunities to maximise occupancy at every site.
  • CEOs and commercial leaders: Peace of mind with future-proof software solutions that enable consistent growth across all locations.
  • CTOs and Heads of Systems: Integrate seamlessly with existing digital tools, channel managers, and payment solutions. Simplify complex tech stacks into one connected platform.
  • Operations Directors: Improve operational efficiency across every location, reduce food waste, and deliver an exceptional experience for guests and staff alike.

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How does a Unified Order Management System compare to other approaches?

Whether you’re an Operations Director, Head of Systems, CFO, CTO or Marketing Director, this is why a unified Order Management System beats separate solutions or a standalone POS.

Feature / Capability

Unified Order Management System

Standalone POS

Multiple Point Solutions (Delivery tablets + kiosk vendor + app + aggregator tools)

Centralised orders (kiosk, mobile, delivery, in-store)

Yes – all channels unified in one system

Often limited; may require add-ons

No – each channel separate

Kitchen Management Integration

Integrated KMS with all orders managed in a single workflow’

Add-on or limited

Requires manual workarounds / multiple workflows on different screens

Menu management across all channels

1 update syncs everywhere instantly

Manual updates per channel

High admin overhead; error-prone

Delivery integration (Uber Eats, Deliveroo, Just Eat)

100% integrated – no middleware required

Requires middleware

Tablet hell; manual input required

Upsell automation & smart recommendations

Yes – machine-learning driven basket building

Limited

None

Loyalty & customer data unified

Yes – a single account connects loyalty, app, kiosks, POS

Usually separate

Scattered across vendors

Throughput management during peak

Real-time order throttling and capping

Limited

Manual or impossible

Operational reliability

Enterprise-grade uptime & redundancy

Depends on POS vendor

Low – multiple failure points

Data & analytics

All channels in one dashboard

Limited; may require BI tool

Fragmented across vendors

Scalability for multi-site brands

Built for 10+ site operators

Mixed results

Poor – complexity scales with sites

Implementation experience

Structured, dedicated Implementation Manager

Moderate

High – multiple vendors & integrations

Cost efficiency (TCO)

Lower long-term cost

Mid-range

Highest – multiple contracts & tools

Best fit for

Growing QSR/Fast Casual brands

Small operations

Chains stuck on legacy tech or early digital adoption

A Unified Order Management System removes the complexity of managing multiple order channels, giving QSR operators a single source of truth across POS, kiosks, mobile, delivery platforms, menus, and loyalty.

A cashier's hand pushing buttons on a POS system from behind the counter of a bubble tea shop

Core features of our Restaurant Operations Solution

POS (Point of Sale)

Lightning-fast POS built for high-volume hospitality. Handle peak hours with ease, speed up service, and simplify operations with a connected system designed to grow with your business.

  • Unmatched reliability: Proven at scale with 25+ million orders processed, plus Offline Mode to keep trading seamless during internet outages.

  • Fast and intuitive: Easy for staff to learn, quick to roll out across sites and franchisees, and reliable for refurbs or new openings.

  • Connected ecosystem: Integrates seamlessly with digital ordering and Kitchen Management System for complete order control.

  • Smarter stock and menus: Manage availability by channel, flip menus automatically, and ensure the right items are always live.

  • Trusted by leading brands: Wasabi, Honest Burgers and YO! all rely on Vita Mojo POS to keep service flowing and revenue growing.

Learn more about POS

The POS is so easy to install that it’s dramatically increased reliability for refurbs and new store openings. So many of our previous issues are distant memories.
Chris Scarth
IT Director, Wasabi

Order Management System

Keep every order under control with Vita Mojo’s Restaurant Order Management System. Designed for high-volume QSRs, it centralises orders from kiosks, apps, web, and delivery platforms into one system, cutting labour costs, reducing errors, and boosting throughput.

  • Centralised control: Manage dine-in, delivery, and collection from one device, eliminating tablet chaos and manual re-entry.

  • Seamless delivery integration: Connect directly with Uber Eats, Deliveroo, and Just Eat to keep menus, pricing, and stock consistent across all channels.

  • Faster service, fewer mistakes: Reduce wait times and delivery errors while simplifying staff training.

  • Smarter operations: Automate menu updates, monitor real-time inventory, and cut food waste with built-in data analytics.

  • Boost revenue: Increase basket size with upsells, recommendations, and omnichannel loyalty that drives repeat business.

  • Proven at scale: Trusted by brands like Honest Burgers, I Am Döner, and HOP to improve efficiency and grow margins.

Learn more about Order Management

Order flow of a Hop store, from ordering, to collection screen to kitchen
Digital ordering has transformed our business. Since we installed kiosks and introduced Click & Collect, the average order size is up 23% — an extra £323,000 per year at full capacity.
Bridie Fox
Head of Operations, I am Doner

Click & Collect

Skip the queues, spread demand, and increase average transaction value with Vita Mojo’s Click & Collect software. Give customers the power to order ahead while easing pressure on your kitchens during peak times.

  • Reduce queues, boost throughput: Let customers order in advance, drop in quickly to collect, and keep service moving without overwhelming staff.

  • Stay in control: Manage capacity by setting limits on orders per time slot and give kitchens more breathing room.

     

  • Increase revenue: Click & Collect is proven to drive bigger baskets, with brands like I Am Döner seeing a 23% increase in average order size (£323,000 per year at full capacity).

  • Lower costs: Grow your own Click & Collect channel to reduce reliance on third-party delivery platforms and avoid high commission fees.

  • Delight customers: Offer loyalty, re-order features, subscriptions, and quick checkout with Apple Pay and Google Pay for a frictionless experience.

Learn more about Click & Collect

Since we installed kiosks and introduced Click & Collect, the average order size is up 23%. That equates to another £323,000 per year when we’re at full capacity.
Bridie Fox
Head of Operations, I am Doner

Data and Analytics

Turn every order into insight with Vita Mojo’s Data and Analytics software. Gain a single source of truth for your operation, from store-level detail to head office reporting, so you can make smarter, data-backed decisions that fuel growth.

  • Centralised dashboards: One place to track sales, throughput, and customer behaviour across every channel and location.

  • Real-time insights: Monitor performance live, from kiosk order times to average service speed, and react quickly to changing conditions.

  • Better business decisions: Spot trends, test promotions, and see instantly what’s working to maximise revenue.

  • Flexible reporting: Build bespoke, visual dashboards that can be tailored to different teams and roles.

  • Data for everyone: Self-serve analytics make it easy for managers and staff to find the insights they need, without waiting on head office.

  • Proven at scale: Powering 3,000+ locations with fast, accurate reporting that helps operators grow.

Learn more about Data & Analytics

The great thing about Vita Mojo is that we have our own dashboard that shows the average duration between someone placing an order and when the food is in their hands. We are under five minutes every single day, which is brilliant.
Tommy Giraux
Head of Systems, Honest Burgers

Delivery

Take control of every delivery channel with Vita Mojo’s Restaurant Delivery Management software. Centralise your own branded delivery channel and third-party platforms into one system, reducing admin, avoiding tablet chaos, and creating a better guest experience.

  • Centralised orders: Manage Uber Eats, Deliveroo, Just Eat, and your own delivery channel all on one screen.

     

  • Branded delivery experience: Own customer relationships with customisable storefronts featuring allergen info, nutrition details, and intelligent upsells.

  • Capacity management: Give customers the choice to order ASAP or pre-book timeslots, helping kitchens stay on top of demand.

  • Corporate-ready: Handle outpost delivery, multiple menus, and end-of-month billing for B2B customers with ease.

  • Smarter operations: Update menus, pricing, and stock across all delivery channels instantly. Orders flow directly into your POS and KDS, no manual copying, no errors.

  • Data-driven growth: Access reports by channel and brand to optimise menus, measure performance, and boost engagement.

  • Proven reliability: Powering 3,000+ locations with accurate, fast, and seamless delivery management.

Learn more about Delivery

Digital Ordering

Deliver the convenience your customers expect with Vita Mojo’s Digital Ordering platform. Fully branded and easy to use, it connects every channel, kiosks, mobile, web, and delivery — into one seamless system that boosts revenue and customer satisfaction.

  • Consistent brand experience: Keep your look and feel across every digital channel, from kiosks to mobile apps.

  • Proven revenue growth: Increase average order value by up to 35% with intelligent upsells, recommendations, and meal deals.

  • Reduce labour costs: Self-serve ordering channels can cut labour costs by as much as 40% while keeping throughput high.

  • Customer-first design: Best-in-class UI makes it easy for guests to browse menus, check allergens and nutrition info, and order how they prefer.

  • Omnichannel loyalty: Build repeat business with loyalty that works everywhere, whether customers order in-app, at table, or via kiosk.

  • Trusted results: CUPP grew AOV by 9.7% and now takes 80% of its orders digitally thanks to Vita Mojo.

Learn more about Digital Ordering

Having everything in one space just makes everything easier. What happens on Vita Mojo is happening across all of the third-party aggregators. With Vita Mojo, it just works.
Paul Tanner
Managing Director, CUPP

Kiosks

Take more orders, grow basket size, and reduce queues with Vita Mojo’s Self-Service Kiosks. Fully branded and designed for speed, they free up your team to deliver a better guest experience while driving revenue at scale.

  • Boost throughput: Reduce queues and handle more orders at peak times without adding extra staff.

  • Bigger baskets: Automated upsells and recommendations increase ATV by up to 35%.

  • Lower labour costs: Free staff from the till so they can support the kitchen and focus on guest services.

  • Your brand, your way: Award-winning, bespoke UI ensures kiosks reflect your brand identity at every touchpoint.

  • Proven results: HOP increased ATV by 20% and throughput by 20% after rolling out kiosks with Vita Mojo.

Learn more about Kiosks

Vita Mojo’s innovative technology enabled us to reimagine HOP with lower running costs, higher ATV, and unrivalled customisation for our customers. This is the restaurant model of the future. It’s a real win-win.
Paul Hopper
Founder, HOP

Kitchen Management System

Bring every order into one workflow with Vita Mojo’s Kitchen Management System. Say goodbye to tablet hell and equip your team to fulfil more orders, more accurately, with less stress.

  • Centralised control: See every order from POS, kiosks, delivery apps, and Click & Collect on a single Kitchen Display Screen.

  • Streamlined fulfilment: Easy-to-read, colour-coded tickets and station-specific screens help teams prepare food faster and with fewer errors.

  • Labour savings: Reduce the admin burden on staff so they can focus on quality and consistency, even during peak hours.

  • End-to-end visibility: Track order status in real time, improve communication across kitchen stations, and keep service flowing smoothly.

  • Capacity management: Customise order volumes by time slot to keep demand under control and avoid kitchen chaos.

  • Flexible workflows: Go paperless, print tickets, or choose a hybrid setup, whatever works best for your operation.

  • Proven results: Honest Burgers brought all online and offline channels into one workflow, cutting out the “tablet party” and creating calmer, more efficient kitchens.

Learn more about Kitchen Management

It used to be a tablet party where you had one for delivery, one for Click & Collect, and another for POS. Now everything is on one tablet, integrated. It just makes everything easier.
Tommy Giraux
Head of Systems, Honest Burgers
Honest Burgers loyalty app promo image

Loyalty

Turn one-time visitors into lifelong customers with Vita Mojo’s Restaurant Loyalty software. Fully integrated across POS, kiosks, mobile apps, and delivery, it gives you complete control over how you reward and retain guests.

  • Connected loyalty: A single scheme that works across every ordering channel, in-store, kiosk, app, and delivery.

  • Customisable rewards: Design a programme that fits your brand, from points and freebies to tiered memberships.

  • Proven to increase visits: Encourage repeat business by up to 62% and boost lifetime value with rewards customers love.

  • Competitive advantage: Meet rising customer expectations with digital-first loyalty, not outdated stamp cards.

  • Data-driven engagement: Use customer insights to personalise offers and influence buying decisions.

  • Trusted by industry leaders: GAIL’s saw nearly one-third of its customers engage with its loyalty app, contributing to a 150% increase in new customer acquisition.

Learn more about Loyalty

Nearly a third of our customers are using it, which is one of the highest engagements across the industry. We love that people are so passionate about the loyalty scheme.
Rosie Hill
Head of Ecommerce, GAIL’s Bakery

Menu Management

Update once, sync everywhere. With Vita Mojo’s Menu Management Software, you control every menu across every channel, site, and brand from one place.

  • Centralised control: No more juggling multiple platforms. Push updates to every menu in your estate with the click of a button, saving days of manual work each month.

  • Branded and flexible: Fully customisable menus showcase your brand at every stage of the journey.

  • Revenue-boosting design: Experiment with menu engineering, upsells, recommendations, and meal deals, proven to increase average transaction value by up to 49.5%.

  • Smarter operations: Toggle items on or off at store level, vary pricing by location or time of day, and keep out-of-stock items off menus in real time.

  • Clear allergen and nutrition info: Give guests confidence with transparent data built into your digital menus.

Learn more about Menu Management

Customer interacting with a Black Sheep Coffee kiosk menu
Before Vita Mojo, I used to manage seven separate menus across the whole estate. Now it takes me an hour instead of days.
Tommy Giraux
Head of Systems, Honest Burgers
Phone with Leon's mobile app

Mobile Apps

Put your brand in the palm of your guests’ hands with Vita Mojo’s Restaurant Mobile Apps. Fully branded for iOS and Android, they combine digital ordering, loyalty, and brand engagement into one powerful channel.

  • Boost engagement: Stay top of mind with your own app on customers’ home screens.

  • All-in-one ordering: Let guests order for Delivery, Click & Collect, or Order & Pay at Table, all from one place.

  • Loyalty hub: Customers can track progress, earn rewards, and redeem points seamlessly in-app.

  • Increase revenue: Intelligent upsell features drive basket sizes up to 35% higher.

  • Brand, beautifully represented: Translate your in-store look and feel into a fully customised digital experience.

  • Proven success: GAIL’s Loyalty App saw nearly a third of customers adopt it, contributing to a 150% increase in new customer acquisition.

Learn more about Mobile Apps

Nearly a third of our customers are using it, which is one of the highest engagements across the industry. We love that people are so passionate about the loyalty scheme.
Rosie Hill
Head of Ecommerce, GAIL’s Bakery

Order & Pay at Table

Offer customers a quicker, hassle-free experience with Vita Mojo’s Order & Pay at Table. Guests simply scan a QR code to browse your branded digital menu, order, and pay, all from their phone, no app required.

  • Frictionless ordering: Customers avoid waiting for staff, giving them full control over their experience.

  • Boost revenue: Smart digital menus recommend relevant add-ons, increasing ATV by up to 35%.

  • Save on labour: Reduce pressure on staff or redeploy your team while cutting labour costs by up to 40%.

  • Branded experience: Deliver a consistent look and feel across your digital ordering channels.

  • Fast, simple payments: With Apple Pay, Google Pay, and Guest Checkout, transactions are completed in just a few clicks.

  • Proven results: Brands using OPAT see higher ATV and happier customers, with faster service and fewer bottlenecks.

Learn more about Order & Pay at Table

A manager of a K10 store stands smiling in front of a row of self-service kiosks

Benefits of hospitality operations software

For hospitality operators

  • One cloud-based solution to replace fragmented vendors.
  • Streamline operations and improve operational efficiency across every site.
  • Data management and analytics tools to support decision-making.

For enterprise QSRs and growing restaurant groups

  • Increase revenue with upsells, loyalty, and revenue management system features.
  • Improve staff productivity and reduce costs with integrated management tools.
  • Deliver a consistent and exceptional experience that enhances guest satisfaction.

For digital and e-commerce leaders

  • Mobile apps and digital solutions that reflect your brand identity.
  • Use digital marketing to drive adoption of loyalty programs and repeat business.
  • Own the customer relationship through direct bookings and seamless guest engagement.

Hospitality technology trends shaping the industry

Hospitality technology is moving fast, and guest expectations are rising:

  • Contactless services: mobile ordering, QR check-in process, and digital payment gateway.
  • Digital marketing: data-driven campaigns to maximise revenue and drive repeat business.
  • Sustainability: reduce food waste and promote eco-friendly practices to align with guest preferences.
  • Cloud based systems: resilience, flexibility, and scalability across restaurant groups.
  • Channel management: integrate and optimise distribution across delivery platforms and direct digital channels to maximise occupancy and throughput.
black sheep coffee staff member making a matcha behind the counter
Staff at Yolk serving customers

Implementation and integration

Switching to new hospitality solutions doesn’t have to mean disruption. With Vita Mojo you get:

  • Expert onboarding for restaurant teams across all sites.
  • Integration with existing digital tools, distribution channels, and payment solutions.
  • Training and support to ensure efficient management from day one.
  • A digital platform designed to improve operational efficiency without slowing down staff.

The future of hospitality solutions

As the hospitality industry evolves, one thing is clear:

  • Digital solutions are essential for survival. Guests expect contactless, mobile-first, seamless guest experiences.
  • Operational efficiency is the growth driver: streamline operations, improve throughput, and reduce costs.
  • Unified platforms are the only way forward: disconnected systems can’t keep up with market trends and distribution channels.
Employee in Black Sheep Coffee smiling at a customer from behind the counter

Ready
to future proof your business?

Stop firefighting with disconnected systems. Start scaling with a cloud-based Restaurant Operations Solution built for QSRs, restaurant groups, and hospitality operators who want to unify operations and grow.