Coming Back Stronger with Paul Hooker

Hospitality Mavericks Podcast. Coming Back Stronger Episode 7 with Paul Hooker

In this episode, we have Operations Director, Paul Hooker, from Boston Tea Party as a guest. The Boston Tea Party is a purpose-driven cafe operator with 24 units across the South-West of England. Paul has more than 20 years of experience in the industry working with some great national brands. 

Paul and Michael talked about their approach, principles and mindset to navigate the pandemic and beyond. Paul really underlines that their long term purpose as an organisation of Making Things Better for people, community and planet is at the forefront when difficult decisions have to be made.

They also talked about how digital transformation is changing and optimising their operations. They are not only digitalising the customer journey but also the employee journey to ensure a safe and productive environment for employees and customers. 

Lots of great nuggets in here on how to get ready for bouncing back. 

Takeaways:

  • The power of leading with purpose and clear principles - especially in difficult times
  • How to put people, community and planet first in difficult times
  • Getting your menu ready for delivery and to click and collect
  • The importance of creating a human experience and being safe
  • How to re-open safely for indoor dining
  • Involving your people in how to solve your challenges